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Visitor

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1 Message

Wed, Apr 7, 2021 3:21 AM

Recordings are choppy

When we watch on demand or DVR recordings the playback is choppy in many places throughout the shows. 

Responses

Official Employee

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118 Messages

4 m ago

Hello and thank you for reaching out to us via our Forums for help with your DVR recordings and on demand. Having choppy playback would be frustrating. That is never something we want for you to experience. I know I would be reaching out as well if I was trying to enjoy my show and choppy feedback was interrupting my show. You have come to the correct place to help with all your Comcast account needs. 

 

We are going to work alongside of you each step of the way on troubleshooting your connection. To get started are you having this choppy playback with all shows or is it just on a few of the shows you are watching? 

Visitor

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1 Message

22 d ago

Same exact issue. Been going on for months. Can’t even get a replacement box because none are available. Ridiculous, considering the amount we pay for cable. Very disappointed.

Visitor

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1 Message

16 d ago

Same here...not just DVR but almost across all chanells 

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