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Rosedale1
Much Appreciation
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Contributor

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135 Messages

Tuesday, April 11th, 2023 6:51 PM

Closed

Recently Viewed Folder Has Disappeared

I have a nonX1 box.  Began watching a program on demand earlier today.   I accessed on demand to continue watching this program.  The Recently Viewed Folder has vanished.   Was this Folder moved from the main on demand home screen to another location?  Has anyone else noticed this?  I rebooted the the box which didn't correct the problem. 

Question

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Updated 

2 years ago

1.6K

24

jdawg90

Contributor

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37 Messages

2 years ago

I'm having trouble with the progress bar not showing up for some shows and not being able to resume from where I stopped watching on some shows. Support has rebooted/reset/etc. everything multiple times and it doesn't help. Supposedly it's being "escalated". We'll see what that means. Oddly, I can watch on the Stream App or my computer fine and it has all the features working correctly. 

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LindaC071

Visitor

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5 Messages

2 years ago

Mine is gone too. Now I have to go through the whole TV show, network, then find the show all over again to get back to the show I was watching. Annoying as hell when you're trying to catch up on episodes. 

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Rosedale1

Contributor

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135 Messages

2 years ago

I've been informed,  via Direct Messaging, by various Xfinity employees that there's an open Help Ticket for this issue.   Could someone please provide us with this Ticket number.   I would like to reference this number to Corporate when I inquire as to why nothing has been done after two weeks. 

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NJSenior

New Poster

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16 Messages

2 years ago

Hello Xfinity - You have beautiful commercials on TV about all that Xfinity can do.  So, please do this for us...return the Recently Viewed folder to On Demand. It is a simple thing to do.

5

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CactusThorn

Problem Solver

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217 Messages

2 years ago

Still a problem here too.

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user_8c873a

Visitor

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13 Messages

2 years ago

people need to call them and nag them. It doesn't seem that they have any intention of fixing it. They just "bot" you to death with their fake reps.

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CactusThorn

Problem Solver

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217 Messages

2 years ago

The Recently Viewed folder seems to have reappeared here today.

Thank you.

6

user_8c873a

Visitor

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13 Messages

@CactusThorn​ 

Mine is back as well.

Does anyone know when it will actually be phased out? A real date of some sorts. I was told that about two years ago. It will happen.

Thanks

pa

2 years ago

0

CCStephanieT

Contributor

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342 Messages

@CactusThorn I'm glad to hear that the issue has been resolved. We are here to help if you need anything else. 

I no longer work for Comcast. 

2 years ago

0

XfinityPaula

Official Employee

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1.4K Messages

@user_8c873a We do not have an exact sunset date for our legacy cable boxes at this time. When that is announced I believe we will be notified via text, email, and postal mail so that we can update our devices as needed. 

 

 

 
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

MNtundraRET

Gold Problem Solver

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5.9K Messages

Is the replacement cable-box going to be compatible with those of us that do not use Comcast for broadband Internet?

Retired Expert

Gold Problem Solver

2 years ago

0

XfinitySara

Official Employee

 • 

1.7K Messages

Great question, @MNtundraRET! According to my resources, for non-IP X1 TV Boxes (RNG150 and Pace XG1v1), messaging is located in tiles on the "Featured" row of the On Demand menu ("For You", "TV", and "Movies" tabs). I'm seeing the messages should be as follows:

 

"A message from Xfinity. Your TV equipment needs to be upgraded at no additional cost. Click to learn more."

 

"Upgrade your X1 TV equipment. As early as May 31, one or more TV boxes in your home will no longer allow you to access Xfinity On Demand. Scan the QR code or visit xfinity.com/equipmentupgrade to order new TV equipment – at no additional cost."

 

"Xfinity. Upgrade your X1 TV equipment. As early as May 31, one or more TV boxes in your home will no longer allow you to access Xfinity On Demand. Call 1-800-xfinity to order new TV equipment – at no additional cost."

 

I am not reading any notes or messages that state you will not be able to get upgraded equipment if you don't subscribe to Xfinity Internet. However, if you run into any problems when the time comes, let us know! Our Digital Care Team works around the clock to support Golden Problem Solvers, too :)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

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