Purchased movies gone after moving

Hi - I moved to the adjacent town about a month ago.  When I scheduled my Comcast services to move I asked/and was assured that my on demand purchased movies would move with me.  They did not.  I've been on the phone for help with this 2 times and was told after the second call that my account would sync over night and the movies should appear again in 24 hours.  Also the rep. said they would call me to check.  The movies were/are not there and no on called.

During the first call, the rep. advised me to select a movie I know I had purchased to see if the system would know I owned it even though it didn't show up in my purchased list.  When I found the movie, the rep. told me to click "buy" and that's what happened - I bought it again (as was billed for it again).  So as of today I have not paid my previous bill waiting to get this straightened out since I have this charge caused by the reps. poor advice.

I went thru my comcast emails back to 2014 and see I purchased 9 movies.  At this point I either want someone who knows what they are doing to sync them to my current address and remove the erroneous charge noted above from my account, or I want a refund for all the movies I purchased which are now gone.

Hopefully someone from customer service will see this and respond.