Gold Problem Solver
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612 Messages
Project Runway Season 20
My elderly mother loves Project Runway, but being 97, she often falls asleep to the live prime time airings. So she complained to me that she couldn’t find the early episodes of the new Season 20 in legacy Comcast On Demand.
Sure enough, one gets nothing by TVShow-ByNetwork-Bravo-ProjectRunway, or TVShows-NthruP-ProjectRunway. (OK, they show older seasons 17-19, but not 20.)
Remembering the days when I was a Comcast cable customer (am still Internet customer, and an authorized user for my mom’s cable TV account), I “typed” RUNWAY into the Search function. There the two early season 20 episodes appeared, including the free versions.
Please make this easier for my mom, and create appropriate indices in the aforementioned standard navigation locations, so that I don’t have to do it for her. (Search function logistics are too much for her, especially understanding the results.). Thank you…
XfinityEsteban
Official Employee
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137 Messages
1 year ago
Hello, thank you so much for the feedback! We're always looking for ways to improve our services and appreciate you taking the time to bring this to our attention. I have X1 myself and can say it is definitely much easier to search for shows and movies. The Xfinity Voice remote makes this even easier. This link will include the details https://www.xfinity.com/support/articles/x1-search-using-the-search-bar.
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b_630972
Contributor
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88 Messages
1 year ago
Sadly, I doubt any improvements will be made to the legacy boxes since they're most likely phasing them out. We recently started getting emails warning us that our On Demand was going away and needed to upgrade our legacy box, so we did, and are slowly getting used to it (and being annoyed by it, of course).
One thing that MIGHT help in this search situation--when or IF you get free upgraded boxes--is to set the box to record only new episodes of that show (you can probably do it remotely). Then, your mom just needs to press the Xfinity button, select Saved, and select the show to see those episodes.
I really miss the simplicity of the blue OnDemand menu, but if your Mom is comfortable using the voice remote, she might find (like we have) that's it's faster than the old way and not so bad.
I don't know what equipment she'd get, but on our XR-15 remote, we can also type the first few letters of a show (so like 7765 for "PROJ") and it will come up as a suggestion, so after that, much like the old On Demand menu, you can select the show, select the episode/season, and go from there.
Of course, it can be a lot to get used to, so I can understand wanting to hang on to those legacy boxes for as long as possible. GOOD LUCK!
FYI- I'm not sure if this link will work for you, but I just tested it, and it let me set a recording using my PC.
https://www.xfinity.com/stream/entity/8101892213754232112
Edit : In my response, I assumed that if you upgraded, you'd get DVR and a voice remote, but I guess it depends on the plan.
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ForrestS
Gold Problem Solver
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612 Messages
1 year ago
Well thanks for the response. I’ll need to use another thread to ask about the contradictory info we see between channel 1 (on demand) and channel 1995 (upgrade instructions) as to the need to upgrade. (One indicated yes, one no. Of course…)
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ForrestS
Gold Problem Solver
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612 Messages
1 year ago
Comcast emailed me to accept this solution, whatever that is. But we’ve yet to receive any bill saying we need to upgrade a box (maybe the next one will?), and the special channel indicates our box is good.
So I understand Comcast trying to unify to a lesser number of platforms to simplify their corporate life longer term…but until they actually do that, we still pay hefty monthly $$ sums for the service(s) Comcast delivers. Since they still deliver Legacy, I don’t see why they can’t do relatively quick & simple & easy things on Legacy when raised. They don’t yet give us X1 menus for our supposedly good box (per channel 1995 test.)
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