Contributor
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29 Messages
PPV Event - Watch & Record Chosen Yet Event DOES NOT Record
I ordered AEW ALL OUT yesterday and when I placed the order, I choose WATCH & RECORD as I knew I would not be home for the actual event however I wanted to be able to watch it later when I did get home.
Well, I went to go check my recordings this morning and it wasn't there. Thankfully, I was able to get an agent to credit me the $49.99 charge for an event I never got to watch. I was also told that PPV Events can NOT be recorded as they are meant to be watched once.
But still my question is this: Why allow the user to choose an option if it is non-functioning? They shouldn't be misleading customers with a WATCH & RECORD option if its a PPV event vs say an On-Demand movie purchase. At the end of the day, if I am paying $49.99, I should be able to record it and watch it at a later time within say a 24 or 48-hour window.
Can someone in Customer Support please answer this for me and tell me when Xfinity plans to remove this misleading function from their platform?
XfinityArmand
Official Employee
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2.2K Messages
10 months ago
Thank you so much for taking the time to reach out to Xfinity Support here on our Community Forum @shauns1! We are so gal to hear from you and happy to help in any way that we can. No worries. You have reached out to the right team to get things squared away. So that we can get started, please feel free to shoot us a private message with your details, and we get to work on this for you.
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• Click "Sign In" if necessary
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• Click the "New message" (pencil and paper) icon
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• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
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• Type your message in the text area near the bottom of the window
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