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ScarletWidow09
20th Anniversary celebration
1st Topic

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2 Messages

Monday, June 26th, 2023 10:16 PM

Closed

PPV Did Not Record

Purchased the AEW Forbidden Door PPV yesterday and selected Purchase and Record, as I was going to be unable to watch as it aired. When I got home and wanted to turn it on it and there was nothing to find. Doesn’t appear in the DVR section or under Purchases. I have bought all previous AEW PPV’s and never experienced this problem. Tried resetting the cable box but nothing still shows up. Still gonna get charged for something I had no access to. 

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1 year ago

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XfinityJorge

Official Employee

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1.7K Messages

1 year ago

Hello @ScarletWidow09 thanks for using our Forums to contact our Xfinity Support Team. We are happy to work with you to see what happened with the PPV recording, this is not the experience we wish you to have. In order to get started, can you please send me a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?

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ScarletWidow09

Visitor

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2 Messages

@XfinityJorge​ when I try to search your screen name to send a message nothing comes up? 

1 year ago

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XfinityMarcus

Official Employee

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1K Messages

Thank you for letting us know the issue you came across while attempting to send us a message. What you can do is send us a DM. Start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. This should get you connected to us directly. Let me know if you have any questions. 

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1 year ago

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