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Bulkington
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Problem Solver

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461 Messages

Tue, Nov 19, 2019 8:00 AM

Poldark 508 missing

PBS's Poldark on Masterpiece series finale, season 5 episode 8 is missing from On Demand.

Please work with PBS to correct this oversight.

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Accepted Solution

ForrestS

Bronze Problem Solver

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606 Messages

1 y ago

I hadn’t checked for at least 2 days, but as I look very late on a Friday afternoon, I see the missing episodes, both formats. (Legacy).

Another way it could have been PBS’ fault is if the Comcast On Demand implementation is perhaps somewhat inelegant. Perhaps it requires two copies of the exact same video file, each associated with separate metadata (cost, expiration), and PBS perhaps only supplied for the for-pay version initially.

Comcast isn’t transparent on these matters. That wouldn’t much matter if Comcast reps were more responsive when such issues arise. When you combine the lacks of transparency and communications, we users are truly in the dark as to whether our complaints should go to Comcast, or to the network provider. Oh well...
ForrestS

Bronze Problem Solver

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606 Messages

1 y ago

Indeed...and as the concurrent “scamming” thread documents, it is available for a fee. So that means PBS provided suitable video files for Legacy.

The only way I can imagine this being PBS’ fault is if the implementation for free episode expiration is embedded in every video file and PBS failed to supply that metadata properly.
art3

Regular Contributor

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83 Messages

1 y ago

YUP. No Poldark ep8-come on comcast and pbs -fix!

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