Skip to main content

    Support

    Offers

U
user_97bcc6
1st Reply
1st Topic

Visitor

 • 

3 Messages

Tuesday, May 24th, 2022 6:05 AM

Closed

Paramount+ Returns APPS-04036 Error

I have tried resetting the modem, doing a system refresh, and clearing the local cache, but apparently like several other people I cannot avoid the APPS-04036 error that appears after the Paramount+ home screen is partially displayed. I had been using Paramount+ for months without any issues, but then the error appeared last week and has never gone away.

Question

 • 

Updated 

3 years ago

157

4

0

This conversation is no longer open for comments or replies and is no longer visible to community members.

XfinityWilliam

Official Employee

 • 

1.2K Messages

3 years ago

Thanks for getting back to us and providing information about what is going on. Please send us a private message with your full name and full service address, so we can take a closer look.

0

0

tstr14

Visitor

 • 

4 Messages

3 years ago

I have the same problem and in looking at other posts, this has been an ongoing problem.

1

0

CCDaniel

Problem Solver

 • 

606 Messages

 

I'm sorry to hear that you are also affected and having issues while trying to use the Paramount+ app. I would like to assist you. What troubleshooting have you tried so far? 

 

I no longer work for Comcast.

3 years ago

0

user_97bcc6

Visitor

 • 

3 Messages

3 years ago

The problem went away the next day after I cleared the local cache. It came back again after I tried searching in Paramount+. The search failed to retrieve all results, and then I got the original error again. However, the problem went away the next day after I reset the cache again.

1

0

XfinityDemitrius

Official Employee

 • 

1.8K Messages

Please accept my most sincere apology for the experience that you have encountered. I am glad to hear that it is periodically working for you. With the issue being a known issue on our side, the system issues can come and go while we are working on a fix. With your subscription account, you can use other smart devices or the web browser to access the same content. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

CortneyL

New Poster

 • 

2 Messages

3 years ago

Paramont+ error code APPS 04036

I’ve had the same problem for months. Xfinity, fix this already!!!! It’s your problem! We pay for the app, we should be able to use it!

0

0

forum icon

New to the Community?

Start Here