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Sun, Sep 4, 2022 5:45 AM

Paramount Plus

This is incredible.  My wireless devices can view without ANY interruption any show over an extended time on Paramount Plus and yet I cannot watch a single show on my TV using Paramount Plus.  I have read all the other complaints and I agree this has been going on far to long given all the technology we have and the amount of money we all pay Comcast.  Fix it knuckleheads!

Visitor

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3 Messages

2 months ago

I have to agree. I had Paramount + for 3 months (at $10 a month). I was only able to watch it a half dozen times. I contacted support on several occasions, but received no help (I'm still waiting for call backs from 2 of them, but I'm NOT holding my breath). I pay for your service (which includes streaming). I do not understand why this problem as persisted for over a year. (Edited: Language, please see Forums Guidelines)

(edited)

XfinityAnna

Official Employee

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788 Messages

Thank you for reaching out @Blast_Cust_2_Much_Dollars and @Koolywampus. I am sorry to hear you both have had trouble watching Paramount+. As a girl who loves this streaming service, I can't imagine the headache this has caused. Our team would be happy to help. To start, what type of cable boxes do you have (X1 DVR, Wireless, Flex)? Have you tried any troubleshooting up till this point, if so what have you tried? Has anyone suggested getting you an updated box? I am sure working together we will get to the bottom of this. I will be on standby to help. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Visitor

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3 Messages

That is very unhelpful. You have posted this reply on several threads (word for word) dealing with this problem, and it it is here. If you simply want to leave "Canned" replies to our questions there is really no reason to have you around. I've spoken to several members of your "Support Team", And as I said I'm still waiting for call backs (after 2 months}. As for an updated box, I was told I could not get one until I past my 2 years.

XfinityAnna

Official Employee

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788 Messages

@Koolywampus, I certainly don't want you to feel like I post canned responses. Sometimes they are similar (if the issue is similar to what others have posted) but I do try to offer the best help. I appreciate you taking the time to post back. I have never heard of a policy that does not allow a customer to get a new box within 2 years. Getting a new cable box might be a great solution, as some model boxes have had trouble with Paramount +. If this is something you might want to do, I will need to gather account information from you.

 

Can you send us a private message with your full name, name of account holder (if different) and service address? To send a private message, please click the chat icon next to the bell in the upper right corner. Click the “notepad and pen” button. Send the full message to our shared support handle “Xfinity Support”. We look forward to hearing from you!

  

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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3 Messages

1 month ago

Yep, still no fix. But they are "working on the problem".

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