Visitor
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5 Messages
Paramount + is very slow
Just subscribed to Paramount + for a year. However, from the get go it has been extremely slow, buffers a lot, errors sometimes and is hard to select episodes of a certain series (The Good Fight).
We are on the 1200mbps program and have the correct equipment. It's really annoying and time consuming. We are already considering cancelling the subscription.
Andyr1
Gold Problem Solver
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7.9K Messages
2 years ago
Are you using an X1 box for the subscription? Is it an XG2 (large black box with the blue/green vertical light on the front right corner.) The XG2 is grossly underpowered. Also, it doesn't use your modem for Internet, so that has no effect.
You are better off using a built-in SmartTV app or external device like Roku or FireTV. If you subscription is through Comcast, I'm not sure how the login would work, if it all, on a non-Comcast device.
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XfinityAntoine
Official Employee
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1.3K Messages
2 years ago
Hey there @cinemaflick! Thank you for taking the time to reach out and being part of the Xfinity family. Is this only happening on the Paramount + app?
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cinemaflick
Visitor
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5 Messages
2 years ago
Subscribed to Paramount + about a month ago. It freezes constantly and buffers many times while watching it. Sometimes it states to restart your cable box. Today I exchanged our cable box at the Xfinity store. I installed the replacement box (XG2v2P) which was the same one I turned in. It's even worse than the one I turned in. Paramount + is unwatchable. Our other channels work fine. We have a year's subscription that I'm just about to cancel if this situation doesn't get corrected.
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Andyr1
Gold Problem Solver
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7.9K Messages
2 years ago
Stop trying to use the cable box as a streaming device. The XG2 are grossly underpowered. Get a Roku or Firestick, you will be MUCH happier.
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