Mannyf's profile

New Poster


5 Messages

Sun, Jan 9, 2022 3:42 PM


OnDemand not working: Error(CL-17)

I was having problems earlier where some channels were not working. I reported it and it appears to have been fixed. However my OnDemand is still not working. I have attached a picture of the error that I'm getting. I have done the unplug/plug dance. Nothing else is affected. TV and Internet are working just fine. Only OnDemand is not.

Official Employee


519 Messages

7 m ago

Thank you for the screen  shot of the error. Do you receive  this error when you first  go into the application or when you select a program to watch?

New Poster


5 Messages

@XfinityAshley i get the error when I try to go into the application.

Official Employee


382 Messages

Thank you for letting us know. We are happy to investigate your account deeper with you. Please send us a Private Message with your full name and complete service address. Here is how you can send us a message: 


(Full credit to @BruceW for this excellent explanation!) 

"Search for Xfinity Support" won't work. To send a "Direct Messaging" message to Xfinity Support:

  • Click "Sign In" if necessary

  • Click the "New message" (pencil and paper) icon

  • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

  •  - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

  •  - An "Xfinity Support" graphic replaces the "To:" line

  • Type your message in the text area near the bottom of the window

  • Press Enter to send it

See for an example.

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