Visitor
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21 Messages
On Demand not updating ABC TV Shows on any of our cable boxes - Error Msg M!DCBPF
We have 4 Legacy Cable boxes. This problem is happening on all 4 boxes. "The View" has been missing from the OnDemand selection listing for the entire summer. Up until 7 days ago, I was able to do an OnDemand Search and keystroke it in with the remote and find the show. Now when I key it in, I get error message M!DCBPF. So all seasons of the view are missing. Also, missing is updates for the new season 4 "The Conners". What appears in the OnDemand Search listing is last season, but I was able to watch the Season 4 premier 9 days ago by keying it in on the OnDemand Search. Now when I try to watch the 2nd episode of season 4 thru OnDemand, by keying it in to the Search feature, I get the same error message M!DCBPF. "Greys Anatomy" is not in the Search Listing and neither is "Station 19". Both of those shows had premiers 3 days ago. When I try to key them in using the Search Feature I get the same error message. All the shows on other channels seem to be updating in OnDemand just fine. It is just the ABC shows. When I go to OnDemand by channel listing, the OnDemand Content listing for ABC only shows 18 TV shows. The OnDemand Content listing for NBC and CBS show 50+ shows, so you can definitely see that content has disappeared from the ABC selection. We have unplugged each of the cable boxes to reset, so I know it's not our equipment. What is going on with the OnDemand content on ABC? When can we see our shows reappear on the OnDemand selection list and be updated for the new season. We DO NOT have X1 Service and have the older Legacy type boxes. OnDemand service is part of what we are paying for and it is frustrating that we can't see our favorite shows through OnDemand.
DCL1
Visitor
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1 Message
5 years ago
Same problem for me, except even keying it in through search doesn’t, and trying to explain to phone reps is so frustrating. All they seem capable of doing are resets. Am ready to find another provider. I’m tired of having to chase down services I’m paying for.
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CactusThorn
Problem Solver
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219 Messages
5 years ago
You can add "Big Sky" to the list of missing shows; its season premiere was the same night as "Grey's Anatomy" and "Station 19" (Thursday 09/30/21).
Can't tell if the problem might be missing "folders" due to the search issues.
Search errors such as these have been reported several times in this forum, and so far I have seen no response from Comcast that would indicate any attempt to address the problem.
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Jed319
New Poster
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11 Messages
5 years ago
I wonder if Comcast is is contract talks with these Networks. I thought I saw something about this in another section of the website. I believe the link/address is on my Xfinity bill.
These Networks were listed as in negotiations for October: FX, ABC (some affiliates), Nat Geo Wild and National Geographic.
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Jed319
New Poster
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11 Messages
5 years ago
Here is the link to the Contract Renewals page: Upcoming Contract Renewals (xfinity.com)
I don't see why we, the customers, need to be "punished" while these contract talks are going on. Very poor on Comcast's part.
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user_41336f
Visitor
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1 Message
5 years ago
We are having same problem. No Rookie, Big Sky, Good Doctor on demand. We pay for this service (or should I say no service). Spent one hour on phone. First was told it was technical problem. Then it was the box. If it was box we wouldn’t be getting NBC and CBS on demand. We were told it would take an hour to fix and then ABC would be on demand. Well, 4 hours later, nothing happened. You never can get same person you originally spoke with so they just tell you it will be fixed. Something has to be done. This is getting ridiculous.
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stop17
New Poster
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3 Messages
5 years ago
The reason is Xfinity wants you to commit to the 2 year plan... that is the only way your TV will be able to see shows such as Grey's Anatomy etc. and I think it may cost $5-15 more a month to do so.
Also, just came across this:
Access to Peacock, Netflix, YouTube, Hulu, Spotify, ESPN Deportes, ESPN3, Pandora, iHeartRadio and Prime Video on Xfinity X1 requires an eligible set-top box with Xfinity TV and Internet service. Subscriptions required to access Peacock, Netflix, Hulu, Spotify, Pandora, Amazon Prime Video, and Disney+. Peacock Premium has a $4.99/month value. Viewing will count against any Xfinity data plan. Restrictions apply. Not available in all areas. © 2021 Comcast. All rights reserved. Individual programs and marks are the property of their respective owners. (All Disney+ content © 2021 Disney and its related entities). © 2021 & TM Lucasfilm. Ltd
To think I've wasted 3-4 days on the phone, service calls, more phone time.. etc. While all the time it is a matter of the almighty $$$$$$$$$
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user_55b1b2
Visitor
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21 Messages
5 years ago
Xfinity has fixed the problem. All ABC shows are now shown in the ABC OnDemand folder (except for The View). I can also get them all by keying them in the Search feature, including The View. I no longer get error message M!DCBPF. Thank you to the OnDemand Help Desk.
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