RMFJM's profile

Regular Visitor

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9 Messages

Wednesday, May 24th, 2023 6:35 PM

On Demand forcing me to pay for what was free last week

 This week I  switched my old Motorola TV box over to X1 , as requested by Xfinity in order to continue to use On Demand.   I just tried to catch up on the season finale  ( 2  episodes ) of   Young Sheldon , aired last week on  Thursday 5/18, episodes  21 and 22.  I was able to watch 21 with no problem but for 22, I'm being asked to pay.  Why?  Watching current season episodes was always free and the episode is not even a week old.  Is it the new box or something else ? 

MNtundraRET

Gold Problem Solver

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5.7K Messages

16 days ago

It looks like you got switched over without a problem. That is good news for the rest of us.

The last episode being asked to pay for it is the greedy people who own the show. I have seen this happen a number of times over the last few years. Others here who already had ON DEMAND ran into the same problem. Not really Comcast's fault.

RMFJM

Regular Visitor

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9 Messages

@MNtundraRET​ Thanks!

Official Employee

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475 Messages

hey @RMFJM I know it can be concerning to show some shows free and other a cost. Content OnDemand available for free or a cost to rent or own is determined by the network. We would love to provide all customer content available with the service plans. I will be sure to pass along the feedback for future enhancements and changes to our plans and networks available. 

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