On Demand Feature Lost - Error CL14

2 weeks ago I lost all access to my programs bought for "ON Demand". The Icon is in the menu bar but when clicked, I get an Error 14 " error telling me to unplug the 2 converters and retry. Now Error code has changed from CL14 to CL17 yet same result.

Doesn't work.

If I hit the "Help" button nothing happens.

Called Comcast 45 minute wait!!!

I am paying for services I cannot receive.

Responses

MNtundraRET

Gold Problem Solver

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5.9K Messages

3 years ago

The left icon (square with 2 lines) is the PM system. It should open when you click it.

2

0

suzyec

Contributor

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38 Messages

@MNtundraRET

I apologize for being an "idiot" but I see NO PM system anywhere in my menu.

If you could provide an "Idiots Guide" to the PM I would appreciate it!

Thanks and Happy 4th of July!

(edited)

3 years ago

0

CCJamie

Problem Solver

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322 Messages

@suzyec Please send a direct message with your name and complete service address so that we can assist you.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://comca.st/3EqVMu7

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

I no longer work for Comcast.

3 years ago

0

On Demand

suzyec

On Demand Feature Lost - Error CL14

MNtundraRET

suzyec

CCJamie

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