captseaton's profile

Regular Visitor


4 Messages

Thursday, December 28th, 2023 5:03 AM

On Demand Error (VM-16)

I am trying to access On-Demand services with my set-top box. I have power cycled the box already. I repeatedly get the error code VM-16.

Official Employee


1.6K Messages

6 months ago

Hello @captseaton!  Thanks so much for taking the time to reach out to Xfinity Support here on our Community Forum.  We are so glad to hear from you and happy to help out in any way that we can in addressing your service concern.  No worries!  You have reached out to the right team, and we are here to make sure that you are having a top tier experience with your service.  Please feel free to shoot us a private message so that we can get to work on this for you.  


To send a "direct message" / "private message" message to Xfinity Support:

 • Click "Sign In" if necessary

 • Click the "Direct Message" icon or 

 • Click the "New message" (pencil and paper) icon

 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 •  - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 •  - An "Xfinity Support" graphic replaces the "To:" line

 • Type your message in the text area near the bottom of the window

 • Press Enter to send it

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