Visitor
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2 Messages
On Demand error code CL-17
I have the older DVRs (not X1). On Demand worked fine for many years, but now no longer works -- gives "Error CL-17", on both DVRs. Have gone through the usual powering off and resetting of the boxes. Have had a tech come out. Have replaced one of the boxes. Have had numerous discussions with tech support which never go anywhere (of course they always want to reset the boxes, which never helps). Nobody has been able to fix it.
I keep getting pressure to upgrade to X1, but I really don't want to.
I find numerous mentions of Error CL-17 in numerous forums. Most are never resolved, or were forced to upgrade to X1. A few claim that, after many days of persistence with tech support, they were finally able to find someone at Xfinity that was able to fix it by some sort of software fix on the Xfinity side that was causing incorrect software to be sent to older boxes. I have tried to mention this to both phone tech support and the tech who came out, but they pretty much ignore this and won't listen.
Is there anyone who knows how to fix this problem without being forced to upgrade to X1?
XfinityHeather
Official Employee
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972 Messages
3 months ago
Thank you for reaching out to the Digital Care Team. I hate to hear this has been your experience and would love to investigate this for you! Please send us a PM with your first and last name, as well as house numbers to your service address. To send us a direct message, select the message icon in the top right corner and then search for Xfinity support. With our new Xfinity support chat, you do not need to input the name of a person. Just select Xfinity support and you will be able to speak with the next available specialist.
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moodyj66
Contributor
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39 Messages
3 months ago
I am facing the same issue with two of my boxes and did the usual troubleshooting (powering off and resetting the boxes) with no luck. Like you, the solution I keep reading is to upgrade to X1 boxes. I'd love to know if there's another solution out there to fix this issue which is obviously one Xfinity is aware of but doesn't seem quick to remedy unless you want to upgrade to X1.
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MNtundraRET
Expert
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5.5K Messages
3 months ago
All signs point to your DVR and all RNG (linear cable boxes) being obsoleted. I have not had "ON DEMAND" for over a year now.
The problem is that we are required to use Comcast Internet for any X1 type of box. I will not drop DSL for their Internet. I do not expect them to continue linear cable service for much longer.
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