1or2's profile

Frequent Visitor

 • 

7 Messages

Mon, Jan 4, 2021 2:00 PM

No On Demand, Error code CL-17

I’ve not had on – demand service for a week now. Instead I get an error message ending with “error CL-17”. I’ve spoken to 4 different reps during the past week.  Each one had me unplug and replug  my cable boxes, sent refresh signals, etc.  Each rep told me the problem would be fixed.  So far, nothing has changed.

I have read online that either legacy boxes needed to be swapped out for an X1 box, or that this is a problem that needs to be solved centrally by Comcast .  Unfortunately, all  they tell me is that the problem will be fixed, which hasn’t happened.

So what do I do now?

Responses

MissyLaneous

Valued Contributor

 • 

1.1K Messages

5 m ago

Legacy boxes have to be switched out? I'm having same issue. I hope an authorized Comcast rep will confirm.
(Ugh, not everyone wants X1 boxes.)

Frequent Visitor

 • 

7 Messages

5 m ago

Well, I called Comcast a 5th time really ready vent, and -surprise- the rep told me she was familiar with the issue and that I would need to replace my legacy box with an X1 box (just as I had read online).  I swapped the boxes the next day, and problem solved. Don't worry about getting an X1 box. It's a little different than the old box and takes a bit of getting used to but it's ok. Also, it's an improvement in that it takes care of the problem of recording more than 2 shows at the same time. 

MNtundraRET

Expert

 • 

4.3K Messages

5 m ago

Some legacy boxes like Cisco RNG150N needed to be exchanged for another one with fixed coding. It could not be done over the cable.

People like me who do not use Comcast Internet cannot use X1 cable-boxes.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

New Poster

 • 

1 Message

5 m ago

Re: CL-17 , I read a response from a tech that mentioned the home's wiring being a possible cause, so I tightened/jiggled the cable connection where it comes out of the wall and VOILA!!! problem fixed, OnDemand pops on.

New to the Community?

Start Here