No On Demand, Error code CL-17
I’ve not had on – demand service for a week now. Instead I get an error message ending with “error CL-17”. I’ve spoken to 4 different reps during the past week. Each one had me unplug and replug my cable boxes, sent refresh signals, etc. Each rep told me the problem would be fixed. So far, nothing has changed.
I have read online that either legacy boxes needed to be swapped out for an X1 box, or that this is a problem that needs to be solved centrally by Comcast . Unfortunately, all they tell me is that the problem will be fixed, which hasn’t happened.
So what do I do now?