Tcalg's profile

Gold Problem Solver

 • 

227 Messages

Wednesday, January 18th, 2023 3:21 AM

NBC's La Brea s02e05 is NOT available; it's a copy of episode 4

​NBC's La Brea, s02e05 "The Heist" is missing from On Demand.  There is a menu entry for episode 5, but when you play it, it is actually a copy of episode 4 "The Fog".  This is the case for X1, the Xfinity Stream website on a PC, and the Xfinity Stream Android app.​

​This post may look familiar, because I reported ​​THE EXACT SAME THING​​ last year, when a season one episode was also a duplicate.​

XfinityRyanE

Official Employee

 • 

625 Messages

2 months ago

Hello @Tcalg, thanks for reaching out to share your experience with this On Demand episode. Our team will be glad to take a look at this in more detail. To get started, please use the chat icon in the upper right to enter Direct Messaging and send us a message with your full name and full address.

 

 Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "direct messaging" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

Please let me know if you have any questions or run into any problems. 

XfinityJay

Official Employee

 • 

596 Messages

2 months ago

Thanks for sending a DM. Upon review, our team is aware of this issue, and we're working to have it resolved ASAP. In the meantime, you may be able to view this episode on Peacock. Thanks for hanging in there while we work to make this right. 

forum icon

New to the Community?

Start Here