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Tcalg
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Discussion Driver

Gold Problem Solver

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271 Messages

Thursday, July 7th, 2022 10:34 PM

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NBC's La Brea s01e06 is NOT available; it's a copy of episode 5

NBC's La Brea, s01e06 "The Way Home" is missing from On Demand.  There is a menu entry for episode 6, but when you play it, it is actually a copy of episode 5 "The Fort".  This is the case for X1, the Xfinity Stream website on a PC, and the Xfinity Stream Android app.

Question

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Updated 

3 years ago

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Accepted Solution

Tcalg

Gold Problem Solver

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271 Messages

3 years ago

This issue now appears to be fixed.  The proper episode 6 is now available.  I'm not exactly pleased that it took 10 MONTHS to get this problem fixed, and that this episode will only be available for 25 more days before it expires from On Demand.  But, fixed is fixed.

1

XfinityAldrik

Official Employee

 • 

2.1K Messages

Thanks again for reaching out to us on our community forums @Tcalg! We are deeply sorry it took this long to resolve this issue. I am glad we were able to get this issue resolved.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

Bulkington

Gold Problem Solver

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580 Messages

3 years ago

0

CCElizabeth

Problem Solver

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908 Messages

3 years ago

Hello and thank you for taking the time to bring this to our attention. I would be happy to look into the issue with this episode further for you.

 

Please send a private message with your first and last name, as well as complete service address to "Xfinity Support". To do so, click on the chat icon located at the top right of this forums page.

 

  1. Click "Sign In" if necessary
  2. Click the "Direct Messaging" icon (upper right corner of this page)
  3. Click the "New message" (pencil and paper) icon
  4. Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list
  5. Type your message in the text area near the bottom of the window
  6. Press Enter to send your message

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