Visitor
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1 Message
Movie reward
Why have a movie reward when you get charged for the movie 2 months later on your bill? I got the ghostbusters movie reward in October but then just got charged 12.99 for it for my December bill. I would have never got the reward if I knew I’d get charged down the road. Always a disappointment with Xfinity.
XfinityDemitrius
Official Employee
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1.8K Messages
2 years ago
Hey @Mbishop99 ,
We can most certainly review the account, billing, and services to review the charges, credit, and redemption of the Xfinity Rewards movie. Usually there will be a charge for the movie along with a credit to offset the charge of the movie. This can be reviewed on the service bill.
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
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