Missing movie library after move
I moved from VA to NJ over the summer and transferred my Xfinity service. I had been a loyal Xfinity customer for at least a decade in VA -TV, Internet, and now mobile. I followed the online steps to transfer service to my new address. One of the reasons I stayed with Xfinity was that I had inquired whether or not all of my purchased content would transfer to my new location. I was assured over a chat with Xfinity customer service that my content would move over. My new house in NJ was already wired for FIOS and that would have been the easier option but I stayed with Xfinity. Fast forward months later to today and my years worth of a movie collection is still gone. Multiple calls to Xfinity customer service have not resolved the issue and hundreds of dollars, if not thousands, in movie purchases have disappeared. Please advise on how this can get rectified.