How do I log into the Starz app on my Roku device when Xfinity is not listed as one of the providers?

I am paying for Starz through Xfinity. When I go to the HBO app, I select Xfinity and I can log into the app. Same behavior for Showtime. Same behavior for Peacock. Same behavior for HGTV....

Starz doesn't show Xfinity as one of the providers they trust. Here is the error message: It looks like your TV provider isn’t allowing access to the STARZ App.

How am I supposed to use the Starz app?

Thanks.

Responses

XfinityJorge

Official Employee

•

1.5K Messages

2 years ago

Hello there @user_811a6e thanks for contacting our Xfinity Support Team over our Forums. We are happy to see what is going on with you signing into watch content with us as your TV provider. In order to get started, can you please send me a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?

2

0

S

Stavros_CPQ

Visitor

•

4 Messages

@XfinityJorge XfinityJorge does not show up in the list of names I can choose when I hit the DM Icon in the upper right corner of the screen.

2 years ago

0

CCAshley1

Official Employee

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746 Messages

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

- An "Xfinity Support" graphic replaces the "To:" line.

Type your message in the text area near the bottom of the window

Press Enter to send it.

I no longer work for Comcast.

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2 years ago

0

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Stavros_CPQ

How do I log into the Starz app on my Roku device when Xfinity is not listed as one of the providers?

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