Wed, Apr 21, 2021 1:22 AM
you sent me a coupon for a free movie ( credit for $5.99_ but it is a 7 digit code
when I go to the site to apply it, it is asking for a 16-digit code
what do I do ?
13 d ago
Hi there! We would be happy to assist you. Can you initiate a chat and start with your full name and address? To start a chat, please click the chat icon in the top right of the page! Search for Xfinity Support, if needed. Talk to you there
Gold Problem Solver
"Search for Xfinity Support" won't work. Instead, to send a "Peer to peer" ("Private") message to Xfinity Support:
See https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e for an example.