C

Visitor

 • 

1 Message

Wed, Apr 21, 2021 1:22 AM

ho do i apply a 7 digit coupon you sent me for free movie

you sent me a coupon for a free movie ( credit for $5.99_ but it is a 7 digit code 

when I go to the site to apply it, it is asking for a 16-digit code

what do I do ?

Responses

ComcastAirelle

Official Employee

 • 

103 Messages

13 d ago

Hi there! We would be happy to assist you. Can you initiate a chat and start with your full name and address? To start a chat, please click the chat icon in the top right of the page! Search for Xfinity Support, if needed. Talk to you there

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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BruceW

Gold Problem Solver

 • 

22.3K Messages

13 d ago

"Search for Xfinity Support" won't work. Instead, to send a "Peer to peer" ("Private") message to Xfinity Support:

  • Click "Sign In" if necessary
  • Click the "Peer to peer chat" icon or https://forums.xfinity.com/peer-to-peer-chat
  • Click the "New message" (pencil and paper) icon
  • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there. As you are typing a drop-down list appears. Select "Xfinity Support" from that list. An "Xfinity Support" graphic replaces the "To:" line.
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

See https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e for an example.

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