Dennisnlaurie's profile

Contributor

 • 

62 Messages

Thursday, May 18th, 2023 10:48 PM

Closed

George and Tammy on Showtime, missing episode 3 On Demand

So I just started watching the Showtime series George and Tammy On Demand. I watched episode one, liked it, so I went to check how many episodes there are in total. There are six. However, only episodes 1,2,4,5,6 are available On Demand. Episode 3 is not listed. Why is episode 3 missing? Can someone at Xfinity please let me know and if possible add it to On Demand? 

Problem Solver

 • 

606 Messages

1 year ago

 

@Dennisnlaurie I would like to assit you and look into the missing episode. Can you send us a direct message.

 

To send a direct message:

Click "Sign In" if necessary

• Click the "Direct messaging" icon near the top right of the page

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

 

Contributor

 • 

62 Messages

@XfinityDanielC​ thanks for responding. I followed your instructions to direct message but I see no Enter button anywhere to actually send the message. I tried both Safari and Chrome. So at this point I cannot send you a message. Can’t you please just look into this issue based on the information I posted here? Thank you.

Problem Solver

 • 

743 Messages

@Dennisnlaurie We'll need to access your account to troubleshoot the missing episode with you. You can try clearing your cache and cookies as well. 

  • Click “Sign In” if necessary
  • Click the “Direct Messaging” icon or https://forums.xfinity.com/direct-messaging
  • Click the “New message” pencil and paper icon
  • The “To:” line prompts you to “Type the name of a person”. Instead, type “Xfinity Support” there
  • - As you are typing a drop-down list appears. Select “Xfinity Support” from that list
  • - An “Xfinity Support” graphic replaces the “To:” line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

I no longer work for Comcast.

Contributor

 • 

62 Messages

@XfinityJennifer​ direct message sent. Just to clarify, there is no Enter button on the screen to send it. However, this time when I pressed Return on my keyboard it sent the message. It was just adding a space to my message previously when I tried sending a message. Not sure why it worked this time or didn’t work the first time.

Contributor

 • 

62 Messages

1 year ago

So after all of that, the response I got to my direct message is that Comcast does not have control over what is on On Demand, that the broadcast company determines what is On Demand.

1) There was no need for me to direct message to get this response.

2) While broadcast companies I’m sure do say what is allowed On Demand, I highly doubt they would not send all 6 episodes of a series, especially an episode in the middle, like episode 3. So I do not believe that this is the reason episode 3 is missing. There are too many other On Demand quirks that I’ve seen posted that have been an issue because of Xfinity that I believe this to be yet another unfortunate Xfinity quirk.

Problem Solver

 • 

785 Messages

@Dennisnlaurie I understand the frustration this has caused. Due to licensing agreements we may not be provided with all episodes in a series. Episode 3 is currently listed on Paramount+ 

 

I no longer work for Comcast.

Contributor

 • 

62 Messages

@XfinityTimothyA​ thanks but I don’t have Paramount plus. 

Problem Solver

 • 

785 Messages

I completely understand and that may be an option we can look into for you. 

I no longer work for Comcast.

forum icon

New to the Community?

Start Here