George and Tammy on Showtime, missing episode 3 On Demand

@XfinityDanielC​ thanks for responding. I followed your instructions to direct message but I see no Enter button anywhere to actually send the message. I tried both Safari and Chrome. So at this point I cannot send you a message. Can’t you please just look into this issue based on the information I posted here? Thank you.

@Dennisnlaurie We'll need to access your account to troubleshoot the missing episode with you. You can try clearing your cache and cookies as well. 

• Click “Sign In” if necessary
• Click the “Direct Messaging” icon or https://forums.xfinity.com/direct-messaging
• Click the “New message” pencil and paper icon
• The “To:” line prompts you to “Type the name of a person”. Instead, type “Xfinity Support” there
• - As you are typing a drop-down list appears. Select “Xfinity Support” from that list
• - An “Xfinity Support” graphic replaces the “To:” line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

@XfinityJennifer​ direct message sent. Just to clarify, there is no Enter button on the screen to send it. However, this time when I pressed Return on my keyboard it sent the message. It was just adding a space to my message previously when I tried sending a message. Not sure why it worked this time or didn’t work the first time.

@Dennisnlaurie I understand the frustration this has caused. Due to licensing agreements we may not be provided with all episodes in a series. Episode 3 is currently listed on Paramount+ 

@XfinityTimothyA​ thanks but I don’t have Paramount plus. 

I completely understand and that may be an option we can look into for you.