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user_zu2225
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7 Messages

Wednesday, February 11th, 2026 7:38 PM

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Expiration Dates for movies from premium networks aren't being displayed.

I noticed last week that I can't see expiration dates for on demand movies.  It's not a problem with any specific network.  It happens for HBO, Showtime, Starz and MGM Plus.  When I select "watch options," the expiration date is no longer there.  I can see the year the movie was released, and the length.  Beneath that, it says, "Free, Ad-Free," and beneath that, there used to be a date.  The date isn't being displayed anymore.

My sister has her own Xfinity account.  I asked her if she was experiencing the same thing, and she said she was.  I'm wondering if this is a glitch, or if it's something that Xfinity is doing on purpose.

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17 days ago

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XfinityRay

Official Employee

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3.8K Messages

17 days ago

I am glad that you are able to see the expiration dates once again, @user_zu2225 and thread! We apologize that happened and appreciate everyone's help with reporting it. Our Xfinity Forums community is a great place to discover helpful insights and answers to you Xfinity related questions. You can also manage your account, troubleshoot issues, and reach out to support via the Xfinity app. We really appreciate your continued support, and wish you a great rest of your day!

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XfinityEva

Official Employee

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2.4K Messages

2 months ago

Hi @user_zu2225 are you still experiencing an issue at this time? Is this for movies you have previously purchased? 

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user_zu2225

Visitor

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7 Messages

Hi,

Thank you for responding.  

I'm still experiencing the issue.  No, it's not for movies I've purchased.  If I'm looking at movies that are available from premium networks, I can't see the expiration dates when I select "watch options."  I noticed this a little over a week ago.

2 months ago

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XfinityEva

Official Employee

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2.4K Messages

Thank you @user_zu2225! Upon researching this further, it is currently a known issue. Unfortunately, at this time there's no estimated date on when or if this will be resolved. 

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2 months ago

0

user_zu2225

Visitor

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7 Messages

Okay, thank you for letting me know.  Of course, I'd like it to be resolved.

2 months ago

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XfinityAbby

Official Employee

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792 Messages

@user_zu2225 you're welcome! we will continue to check on it but right now we are still waiting on that resolution. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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2 months ago

0

user_p38gbb

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2 Messages

We are greatly disappointed that this feature is not available, and hope that this will be restored very soon!

2 months ago

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user_qi1rqv

Visitor

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2 Messages

2 months ago

Thanks for letting us know.

I watch TCM movies and noticed this issue.

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user_zu2225

Visitor

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7 Messages

2 months ago

Yeah, same.  I've been going to TCM's site.  They show how long the movies will be available.

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XfinitySeth

Official Employee

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1K Messages

I appreciate you letting us know you're experiencing something similar user_zu2225 👍 At this time, this is a known issue we're working to correct, but we're hoping to have an updated resolution soon! Please let me know if you have any questions.

 

2 months ago

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user_qi1rqv

Visitor

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2 Messages

2 months ago

Great idea!  Thanks!

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user_p38gbb

Visitor

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2 Messages

1 month ago

Is there any update on getting this resolved?

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XfinityBillie

Official Employee

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4K Messages

user_p38gbb I appreciate your time in reaching out to us here on our Xfinity Forums. At this time we don't have any updates. I truly apologize for the frustration this as caused. 
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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1 month ago

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Tcalg

Gold Problem Solver

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282 Messages

20 days ago

I would like to add to this... expiration dates are missing for ALL on-demand titles, not just movies.  This is important information that the viewer needs in order to make decisions about what to watch, and to not miss out.  It's bad enough that it takes so many thumb presses on the remote just to access this information buried in the Watch Options menu.  Please restore the expiration dates.

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XfinityJustinM

Official Employee

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668 Messages

Hello @Tcalg, this is a known issue! We agree, this information is quite important when prioritizing your next watch. Our engineers are working with the vendors to have this resolved as soon as possible. Thank you for your patience while our teams work to get this resolved.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

18 days ago

0

user_zu2225

Visitor

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7 Messages

19 days ago

Looks like it's been resolved!

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Tcalg

Gold Problem Solver

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282 Messages

Not for me.  I'm not seeing expiration dates on any on-demand programming.

19 days ago

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XfinityRay

Official Employee

 • 

3.8K Messages

I am glad that you are able to see the expiration dates once again, @user_zu2225 and thread! We apologize that happened and appreciate everyone's help with reporting it. Our Xfinity Forums community is a great place to discover helpful insights and answers to you Xfinity related questions. You can also manage your account, troubleshoot issues, and reach out to support via the Xfinity app. We really appreciate your continued support, and wish you a great rest of your day!

This reply has been converted into a comment
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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17 days ago

0

user_zu2225

Visitor

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7 Messages

19 days ago

[Edited: "Language"]

Yeah, I can see them now on the TV.  I noticed they were back yesterday.

(edited)

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Tcalg

Gold Problem Solver

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282 Messages

I'm still not seeing them on TV with an X1 cable box.

18 days ago

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XfinityNatalie

Official Employee

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709 Messages

 

Hey there! Have you tried to restart your cable box to see if they return afterward?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

18 days ago

0

Tcalg

Gold Problem Solver

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282 Messages

Still can't see any expiration dates on any on-demand programs, even after restarting the box.

18 days ago

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XfinityDuron

Official Employee

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665 Messages

Again, We are working on this issue with the vendor currently, but don't have a proposed date of resolution. I do understand this to be an inconvenience, and we will continue to reach out to you with updates on the matter. Thank you very much for your patience. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

18 days ago

0

Tcalg

Gold Problem Solver

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282 Messages

18 days ago

I can report that I am now seeing expiration dates on nearly all the on-demand programs I checked.  Thanks to the team for getting this resolved!

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