Experiencing error code CL-14, On Demand was working fine 1-2 weeks ago
Yet just last week the house next door had a tech there working on something inside the box on the outside of the house. Don't know if they were installing, re-installing or otherwise tweaking service for them or what. Had an issue with my internet previously after some sort of filter or other device was used on the line in my neighborhood. Once that was mitigated that service went back to normal.
I've already tried unplugging the box (older style set top box) for 10-15 seconds AND for up to a minute and it gets as far as the Xfinity On Demand logo and then gives the CL-14 error. Any help would be appreciated as I missed out on new episodes for a series I've been following and normally would check them out via On Demand, but I can't do that at the moment.
Tried posting this in either the customer service or billing forum and have received no response there (even from the 'helpers' that escalate to an official rep). Hopefully this is in the right spot to get some sort of resolution now.