star555's profile

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1 Message

Sat, Jun 29, 2019 8:00 AM

error CL-17 no on demand access

For 3 weeks i have no access to on demand, getting cl-17 error. I have unplugged everything a few times & restarted, still no access. I see several others having the same problem.

 

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Here4Help

Problem Solver

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109 Messages

2 y ago


@star555 wrote:

For 3 weeks i have no access to on demand, getting cl-17 error. I have unplugged everything a few times & restarted, still no access. I see several others having the same problem.

 


@star555,

 

I recently found this helpful document on OnDemand error codes and how to fix them found here: https://forums.xfinity.com/t5/TV/ANSWERED-Xfinity-On-Demand-Error-Codes-and-Troubleshooting/ta-p/3237026

 

I know it specifically calls out CL-17 error code. 

 

Hopes this helps.

Official Employee

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2.4K Messages

2 y ago

Hi there, star555!

 

Did you get a chance to try out Here4Help's suggestion?

 

I wanted to make sure you are all good! 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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