Can't get ON DEMAND
When I click the ON DEMAND button on my remote, I get "this option is not avaiable. Please try again later or unplug the power to your X1 box for one minute. after a minute plug the power cable back in. Visit Comcast.com/help for more info Error (CL-17)". All cables are tightly secured to the cable box and outside in the box on the house.
I have unplugged my box at least 4 times on my own and it has not fixed the issue. I have called the Xfinity support line and they are useless. It appears like they are reading from a script and having me do the same things over and over. The issue is never fixed.
When I look at the status page on Xfinity website my X1 TV shows not connected. I click on the reset button and after clicking through a few screen it message come back "Can't Connect to X1 TV box"
Need some help from someone. Still waiting for a Support supervisor to call me. I doubt that will happen.