Can't get ON DEMAND

When I click the ON DEMAND button on my remote, I get "this option is not avaiable.  Please try again later or unplug the power to your X1 box for one minute.  after a minute plug the power cable back in.  Visit Comcast.com/help for more info Error (CL-17)".  All cables are tightly secured to the cable box and outside in the box on the house. 

I have unplugged my box at least 4 times on my own and it has not fixed the issue.  I have called the Xfinity support line and they are useless.  It appears like they are reading from a script and having me do the same things over and over.  The issue is never fixed.  

When I look at the status page on Xfinity website my X1 TV shows not connected.  I click on the reset button and after clicking through a few screen it message come back "Can't Connect to X1 TV box" 

Need some help from someone.  Still waiting for a Support supervisor to  call me.  I doubt that will happen.