Contributor
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216 Messages
Can't access OnDemand.
Since early this morning, we haven't been able to access OnDemand at all. I just got off the phone with a Comcast tech and was told that this is a big problem, they're aware of it, and it is being worked on. I'm in N.J., don't know how large an area is involved. But it is a system problem -- not just us -- yet I see no mention of it on here.
MNtundraRET
Gold Problem Solver
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5.9K Messages
5 years ago
For me everything has gone from bad to worse. After having no linear On Demand since the first of the Month (July), I now have had no cable at all since Sunday morning. Using either the Comcast site, or calling 1-800-XFINITY, gets me no where. I am in Bloomington MN area.
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markaa
Regular Visitor
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2 Messages
5 years ago
I likewise haven't been able to get On Demand for quite a while, even after all the troubleshooting, rebooting, etc. Additional problem is that is how I access Acorn - for which I am charged $5.99/month. I'd like to be able to cancel Acorn, but I keep getting stuck at the 'submit' page. I'd like to cancel Acorn, and get refund for the services I'm not receiving. (I've got Netflix & Amazon Prime, and have switched over to those - I don't have problems with those ... ) And I'm totally frustrated with the 'chat' autobot - no way to actually have a 'chat' (keeps giving me irrelevant options), and can't otherwise contact Comcast/Xfinity.
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MNtundraRET
Gold Problem Solver
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5.9K Messages
5 years ago
I got my Cisco RNG150N exchanged for another one Tuesday. Have cable back but still linear ON DEMAND is not working.
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Barmar
Gold Problem Solver
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15.9K Messages
5 years ago
I have Comcast TV and Internet, and I've also been getting the CL-17 error all week. I don't remember how long it's been since I tried to use On Demand before this week, but probably not more than 2-3 weeks.
My cable box is a Motorola DCT-2000.
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MNtundraRET
Gold Problem Solver
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5.9K Messages
5 years ago
I finally got linear ON DEMAND back on my replaced Cisco RNG150N cable box just today. I did get an e-mail about the credit of $10.50 for two missed days of cable. No mention about any discount for the 3 weeks of no ON DEMAND.
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Barmar
Gold Problem Solver
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15.9K Messages
5 years ago
I called Comcast tech support about this a couple of weeks ago. They said they escalated it and I would get a call back, but I never heard anything. And it's still not working.
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user_2f4767
Visitor
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3 Messages
4 years ago
Not letting us access free on-demand movies (add free) on both our Tv's. Just watched some of them 3 days ago.
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user_2f4767
Visitor
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3 Messages
4 years ago
As of 4 days ago, the system is not letting us access free on-demand (add free) movies. Called Comcast...apparently their stumped as well.
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