Visitor
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3 Messages
Britbox not free - on 11/11/2026 on
on my TV i selected free tv this week - select a britbox content - waste a lot of time - is not free if BritBox requires an active subscription
Visitor
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3 Messages
on my TV i selected free tv this week - select a britbox content - waste a lot of time - is not free if BritBox requires an active subscription
BruceW
Gold Problem Solver
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27.8K Messages
3 days ago
On https://www.xfinity.com/stream/ and on the Stream app on Roku searching for BritBox brings up the "BritBox Channel Collection", and selecting that brings up "BritBox On Demand", which lists
Is that all? No idea . . .
(edited)
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Tcalg
Gold Problem Solver
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291 Messages
3 days ago
I would like to second this... it says "Free this week britbox" and "Watch BritBox for free this week", but none of the BritBox programming can actually be watched directly through Xfinity On Demand. Some of the BritBox titles are also available on other free services like Plex and Tubi, so one could conceivably watch them there. But by following the actual "Launch BritBox" item in the On Demand menu, it only launches the BritBox app, which requires a subscription and doesn't offer anything for free.
To be clear, networks being offered on Xfinity's "Free this week" platform should be watchable directly for free through Xfinity's native On Demand functionality, without having to navigate to any third-party apps.
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user_cdd891
Visitor
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1 Message
3 days ago
Same problem here…following xfinity’s instructions to watch “free this week” —anything I try to watch redirects to the log in for Brit box which requires paid subscription.
I have not had this problem in the past with “free this week”
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user_sijiht
Visitor
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1 Message
3 days ago
Same issue here! Not cool. They should remove this from their list if it is not free. If it is a technical issue, they should extend the free period since BritBox has not be available to customers for two days.
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user_5jtsbv
Visitor
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1 Message
3 days ago
Same here. Customer service chat gave the run around. Didn’t seem to understand how “free this week” normally works. I sent them screenshots of every screen I encountered. They said it was just the usual 7-day free trail offer. The few things I found that were free (after lots of searching) were via other streaming channels I already have. This is all very bait and switch-y.
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user_8xg7f0
Visitor
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20 Messages
2 days ago
I don't know what is worse, this fake Xfinity BritBox "free this week" offer, or other Xfinity "free this week" promos for ad-supported channels that are always free to anyone, anytime.
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user_0r3nba
Visitor
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1 Message
2 days ago
I am getting the same thing — have tried multiple programs and have to launch Britbox and Subscribe.
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Desvog74
Visitor
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1 Message
2 days ago
Yeah I thought it was just me and I was gaslit by the Xfinity Customer Service Chat bot when I asked. They said that’s a Trial 7-day promotion, and then proceeded to ask a million questions about my Cellular Service and that as a Diamond member you get a free Watch when you sign up for a $35 line. I just wanted to watch Father Brown and a few shows for FREE THIS WEEK ! It’s splashed all over my TV as a promotion! I will probably never get a live agent to ask so I just assumed it was just me.
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XfinitySeth
Official Employee
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1.8K Messages
1 day ago
Hey there user_jbnawe 👋 Thanks for connecting with us in our community, and we are here for you! When it comes to redeem that Xfinity free to me content, can you confirm the program you were trying to select that opted to charge you?
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Tcalg
Gold Problem Solver
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291 Messages
15 hours ago
It looks like they've changed the Free This Week menu just a little bit. There's a menu line that says "Watch select BritBox sampling for free this week", and in that menu are six --count 'em! Six! -- BritBox shows that can be watched for free through Xfinity's native On Demand interface, without having to navigate to other apps. Only the first seasons are offered for free. They removed the link to BritBox's full catalog on the Free This Week page.
So I guess when they said "Watch BritBox for free this week", they meant "watch the first season of six BritBox shows for free this week, and nothing else". Which is very typical of Comcast overselling and underperforming.
(edited)
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