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Vando22
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43 Messages

Sat, Nov 27, 2021 1:59 PM

AMC+ app not connecting to ONDEMAND

So I recently purchases the AMC+ yearly subscription for $1.99 month and I'm trying to connect it to my ONDEMAND account with no success.  I know that other apps such as NETFLIX and PRIME which were purchased online would connect to ONDEMAND automatically so I'm not sure if I did something wrong with the AMC+ app or if I need to contact  Comcast and/or AMC+ directly.   

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Updated 

11 d ago

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XfinityAlyssaA

Official Employee

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433 Messages

2 m ago

Good morning @Vando22 and thank you for reaching out to our Digital Care Team on our forums regarding your AMC subscription. May I ask if you subscribed to AMC through XFINITY directly or AMC? Are you receiving any error codes or messages when attempting to connect it to your On Demand account? 

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Vando22

Contributor

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43 Messages

@XfinityAlyssaA

I subscribed through AMC+.  I have not been able to even get to the point where an error message would come up. 

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2 m ago

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XfinityMikeB

Official Employee

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444 Messages

Thank you for providing this information. Are you using the X1 platform to access AMC+? What type of box are you using? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 m ago

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Vando22

Contributor

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43 Messages

@XfinityMikeB

I've been using the the app on my computer.  When I attempt to access AMC+ through the X1 box via ONDEMAND it still prompts me to subscribe.   

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2 m ago

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XfinityMikeB

Official Employee

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444 Messages

I’m looking over AMC’s website and if you subscribed directly with AMC, you would need to use https://comca.st/3D7zkUr or the new AMC+ app available on iPhone, iPad, Android, Fire TV, Apple TV, or Roku to access content. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 m ago

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Vando22

Contributor

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43 Messages

Okay, that's what I figured.  Thought I'd check just to see if I missed something. 

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2 m ago

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KirkOUT

Visitor

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1 Message

13 d ago

Ok what about , if you purchased AMC+ through Xfinity and want to connect it to Apple TV? Before this new App I was able to get all of amc and  amc + on AMC app and attach my Xfinity account. Now however , I find things change and I’m wondering what’s happening? 

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XfinityMikeB

Official Employee

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444 Messages

Hi @KirkOUT, If you're trying to access AMC+ thru your Apple TV, you would need to enter your XFINITY login information on the app, if Apple supports this feature. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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11 d ago

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