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CactusThorn
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Problem Solver

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217 Messages

Sunday, October 16th, 2022 6:49 AM

Closed

Ambiguous FOX menu labels

Hi,

For some reason, the menus for FOX shows (in the non-X1 systems) this season do not contain the episode number.  This makes it difficult to find specific shows.  By the end of the season when there are a couple dozen shows around, this could prove quite daunting!

Please have FOX put unique labels on each episode (e.g., "9-1-1 601" or "The Cleaning Lady 204") as they did last year.  Even if they don't change the ones already installed, it would be of great help if they would start to do so going forward.

I will attempt to illustrate by attaching a photo of the menu on the TV screen for one such show.

Thank you!

Question

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Updated 

2 years ago

133

2

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Bulkington

Gold Problem Solver

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577 Messages

2 years ago

Similarly, when episodes are listed by title only (see Syfy's Reginald the Vampire) viewing in order is unnecessarily challenging.  As @CactusThorn requests, please include episode number with the listing.

3

CCChe

Official Employee

 • 

6.9K Messages

Thank you for sharing your experience, @Bulkington. I'll be happy to pass this information a long to see how we can help get this fixed. Can you send a direct message with your first and last name and service address? To send a direct message click the "Direct Messaging" chat icon in the top right corner of the page, then click on the pen and pad icon and enter "Xfinity Support" in the "To" section of the chat.

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 years ago

0

Bulkington

Gold Problem Solver

 • 

577 Messages

Direct message has been sent.

2 years ago

CCChe

Official Employee

 • 

6.9K Messages

Thanks! I was just in the process of responding to you. I'm going to report this to the advanced techs, and need to gather a few more details in our direct message. Chat with you soon! 

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

CCSean1

New Problem Solver

 • 

318 Messages

2 years ago

Hello @CactusThorn, Thank you for bringing this to our attention. We definitely want to get this information passed along and see what can be done to get this fixed. Can you send us a direct message with your first and last name and address to get started?

 

To send a direct message: 

 

  1. Sign into the community. 
  2. Click the message count or envelope icon to go to our private message inbox 
  3. Click the New Message icon. 
  4. Enter Xfinity Support in the Send to field. 
  5. Type the reply in the Message box. 
  6. Click Enter to send your message. 
  7. You can see your back-and-forth messages with any user by clicking the messages. 

1

0

CactusThorn

Problem Solver

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217 Messages

@XfinitySean​ Message sent.  The information is a repeat of information in previous conversations with Xfinity Support on other topics.  Thank you.

2 years ago

0

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