AcornTV on OnDemand

@XfinityJorge​  And do you think you might help me with my missing Acorn OnDemand content this time?

We would love to help out @Harry3667 Did you notice the same trouble of the season missing on the TV but not while using the Xfinity Stream app? When accessing the program on your TV are you using a Xfinity cable box or streaming app? 

@XfinityPaula​  Nice to hear from you, XfinPaula.  A season isn't missing, just the one episode is missing in SD.  I use the cable box only, no streaming app.  We've known that the one episode was missing ever since we've been subscribing to Acorn OnDemand.  I was advised to contact Acorn about the missing episode; Acorn replied that I'd have to go through Comcast since I get Acorn OnDemand from Comcast, not directly from them.  We've been through the unplug box/reset many times with no results.  I think Acorn simply failed to include that one episode in the list.  It is "Midsomer Murders", Season 19, Episode 3 SD.  All the other episodes are in both SD and HD; that episode is in placer in HD only.  I need it in SD.  I'm not interested in changing anything we have, just in getting that one missing episode included.  Thank you for asking.

Thank you, @Harry3667 that helps explain a few things for me. I used to work with the repair team, and we would miss assets on occasion in certain formats. Based on those cases that I worked there was typically an issue with the asset being ingested into our On Demand platform, sometimes a bad copy of the program is received, and we have to request a new one. I am not showing a known issue for this asset, so the repair team may not be aware not. No worries, I will create the ticket for us and make sure they work with our teams to upload the asset. I'm sorry this is causing a delay in watching the series. But we will work to have the episode added. Please send us a direct message with your name and service address. I will be able to create the request form there and track the status for us. 

To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat. 
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@XfinityPaula​ Thank you.  I've sent the message to you with my name and service address.