Acorn TV on Ondemand - Madame Blanc Mysteries (AGAIN)

Once again there is an issue with Acorn TV on Ondemand. Madame Blanc Mysteries Season 3 Episode 5 - "Kidnap" is loaded into Xfinity streaming, but not into Acorn TV Ondemand. Can you please correct this issue as soon as possible. Thank you.

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XfinityGabby

Official Employee

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1.3K Messages

2 months ago

Hello, @susan.h. We appreciate you reaching our team on Forums regarding the missing episode. The content available is provided to us by the networks. The programming availability, pricing, and broadcast are subject to their discretion.

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susan.h

Visitor

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8 Messages

This issue of an episode being loaded into Acorn Xfinity Streaming and not into Acorn Xfinity OnDemand is not new.

Other instances of the issue that have been brought to your attention have been successfully resolved in the past.

Please resolve this issue (with the network) about the Madame Blanc episode.

Thank you.

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2 months ago

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XfinityGabby

Official Employee

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1.3K Messages

susan.h, these decisions are solely based on the network, and we are not able to reach out to the networks to tell them what shows they should have available.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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2 months ago

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susan.h

Visitor

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8 Messages

So, you are saying that the Acorn TV (AMC) network would make available all episodes of all 3 seasons of Madame Blanc (in both your Xfinity OnDemand and streaming) but exclude this one episode in OnDemand? Could you please have your supervisor reach out to me about this episode issue? Thank you.

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2 months ago

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On Demand

susan.h

Acorn TV on Ondemand - Madame Blanc Mysteries (AGAIN)

XfinityGabby

susan.h

XfinityGabby

susan.h

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