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user_vqm9z3
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Sunday, November 3rd, 2024 11:07 PM

Accidental Purchase

My 4 year old accidentally rented a movie on demand. Can I get the rental cancelled and refunded? 
movie: Teick ‘r Treat

account owner: Amy [Edited: "Personal Information"]

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27 days ago

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XfinityRichard

Official Employee

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1.5K Messages

2 months ago

Hi there, @user_vqm9z3 ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. Oh no, I have been down that road before with my little one ordering movies. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard

To send a direct message [private message]:

  •   Click "Sign In" if necessary
  •   Click the "Direct Message" icon
  •   Click the "New message" (pencil and paper) icon
  •   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  •   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
  •   - An "Xfinity Support" graphic replaces the "To:" line.
  •   Type your message in the text area near the bottom of the window
  •   Press Enter to send it

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XfinityFrank

Official Employee

 • 

1.1K Messages

Hi there, @linpro! We have your direct message and will continue to assist you privately. Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum, is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message. Thanks! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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