Zumo Remote XR100-uq. Complaint.

 I wasted a hour trying to open Xfinity's Zumo Remote XR100-uq . "Your batteries are low." she kept saying. I have opened tons of remotes since I was born way before they were invented in 1954. Should be simple. I could NOT open it. I read the instructions. Googled a video.

Then I found the community. Thank you all for taking the time to post. I had to use a large wrench and pen knives. It shouldn't be that difficult. It shouldn't be relevant that I also have arthritis. There are others who don't have age related obstacles that 🤼‍♂️️ wrestled with this poorly designed device. It's a joke or a trick. How did it slip by the product testers? Shame on Xfinity. As I struggled I fantasized that I could have the Top Honchos sitting behind a large table side by side trying to simply open this remote. That could be amusing.

Please redesign this remote. I'm sure it's possible.