Xumo stream box shuts itself off

Why don't they just fix it.

Thanks, user_zu5bp3 for your suggestion, and feedback! 

It doesn't seem that anything is being done to address any issues. 

So when the Xumo box is off take your remote hold the sensor right directly in front of the Xumo box push the home {button with house} and then push the button at the bottom of the xumo box at the same time and it’ll power back up. I’ve had to do it twice now. But now I know whenever it does that all I have to do it the above mentioned and it works for me. I hope this helps. Good luck. 

Hello @user_cxir69, thank you for taking the time to reach out on social media.  I understand your concern with the boxes, and I'd like the opportunity to check into that for you.

To access your account, will you please send us a direct message with your full name and complete service address.

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• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
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I added a Xfinity xumo box to my account today and was able to get it working with Customer service support.  It stopped working several hours later.  TV showed loss of HDMI signal. I rebooted the Xumo and the TV displayed Hello-Hola and then the xfinity logo but when boot was complete HDMI signal was lost again. Changed Outlets , HDMI cable , inputs but nothing worked. Support had me try all the obvious stuff again and declared they would need to replace the Xumo Box. I agreed and setup the replacement to be shipped to me.  I figured their had to be a hard reset option and decided to hold the power button on the box in as I installed the power cable to it and waited a couple of minutes.  That seemed to do a hard reset and i was prompted to setup the basics on the Xumo box again.  It is working properly for now and I know what to try when it happens again. 

@XfinityKrista​ 

Nothing is addressed, so why is this inquiry here? Are customers doing your job of testing? Shouldn't we be on your payroll? 

Hello @Kathy8183, thank you for taking the time to reach out on social media. 

I understand your concern with the Xumo box, and I'd like the opportunity to check into that for you.

To access your account, will you please send us a direct message with your full name and complete service address.

To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

Press down the Home in remote button while aiming it at the TV. It works for me everytime now. If it doesn’t work with just the home button, press the reset button on the back of the xumo boxes <> along with the home button and it’ll come back on… 🤷🏽‍♀️.. annoying to do it everytime .. but it works 

@user_vn63du​ So true, you can't reach a live agent. The tech has no idea of what to do with the box except to replace it. There pricing in not transparent and they don't care.

@user_vn63du​ I'm wondering if it's programmed to shut off after so many hours. I had mine resolved, I thought, but eventually it started a consistently timed pattern of shutting off with the message "no signal" . Seems a little contrived to me.

I went back to my Roku Stick and put the Xumo Box on my Den TV.  The Xumo Box appeared to need Updates and it took a few days for it to start working Consistently. 

Family does not like the Xumo Interface However and demanded I leave the Roku Stick on the Main TV.

I too do not like the xumo interface. It's as though they put trainees to the task of designing it with very little if any testing. Also I'm finding most things I would watch requires sign-in or registration and payment, even though you don't get that little tidbit until you've tried to watch something. So much time is wasted! Did they design it that way or is it lack of sophisticated development? I missed many seasons of Deadliest Catch so I wanted to watch the entire collection only to find what a ridiculous process: three different apps have it, some seasons only viewed via Discovery Ondemand , but there's no way to watch it from the beginning in sequence anywhere in my free apps.  That costs $15  a month membership with Discovery. It's not worth it! So to watch the seasons via Streaming in sequence you'll be scanning all seasons and their episodes back to the beginning which is ludicrous and a big inconvenient waste of time. Same deal with other shows with several seasons unless you join up! 

I find Xumo LOOKS like a lot, but narrow it down to what you like, figure in the "fooled you" factor (I call it) and you realize what a lousy app it is, how limited it is, how much a waste of your time is wasted searching and you'll be looking at Roku like I have. It's not great either but at least the developers seemed to have gotten some training with end users considered.