1 Message
xumo box
Xumo box used to work on my TV, and now suddenly stopped.
I've restarted the device, disconnected and reconnected the power cable, HDMI cable, waited few minutes before reconnecting, I've changed HDMI cable, changed HDMI port on the TV, nothing seems to work. I've also changed batteries in the remote and always used the remote within 5 feet of the device. I've even changed power outlets too. I've ttried this on on another TV too, but it does the same thing.
AS BELOW:
Every time I restarted the device, "Hello Hola" comes on the screen, followed by "Xumo from Xfinity" and then everything goes away. There is no error code, only thing comes on the screen is "No Signal"
The light on the device blinks until the last screen of "No Signal" comes up and then it stops as we.
This extremely frustrating and wants me to just stop using this and say bye bye to xfinity itself for making such mediocre product to infuriate the users.
XfinityMarcus
Official Employee
•
996 Messages
17 days ago
user_4tiuu3 thank you for reaching out via Community Forums regarding your Xumo equipment. This is an awesome device with all the free content you gain access to and movies, so we definitely want to ensure it's working properly for you. It sounds like you may be experiencing a device specific error, and we can definitely look into getting replacement equipment for you. Send us a direct message with your full name and complete service address to get started.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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