1921Photo's profile

Contributor

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30 Messages

Sat, Sep 11, 2021 7:37 PM

Xr2 remote zoom

HD Zoom feature where is it? 

XfinityBrie

Official Employee

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508 Messages

3 m ago

The XR2 remotes do not have an HD Zoom button. You can manage your resolution settings either through the TV (please reference your manufacturers guide) or on the cable box:

 

X1 : X1 Video Display Settings

 

TV Aspect Ratio : TV Aspect Settings (X1 and Non-X1)

1921Photo

Contributor

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30 Messages

@XfinityBrie why would Comcast get rid of HD Zoom? If I use the remote from my other RNG 150 box it works. So the capability is still there. 

1921Photo

Contributor

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30 Messages

@XfinityBrie again why would Comcast get rid of HD Zoom? If I use the remote from my other RNG 150 box it works. So the capability is still there. Are you going to answer this or not

sma4

Contributor

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16 Messages

2 m ago

Somehow while using my X2R remote through a Cisco RNG150N box, TV picture inadvertently zoomed/stretched. Could not return to normal picture with X2R remote. Luckily, had older remote and used “enter” button to toggle through picture sizes to reset to normal. This is VERY frustrating/unacceptable! For the outrageous price we pay, we expect better  “non-buggy” equipment/service!

Visitor

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1 Message

@sma4 this happened to me today and I’m going crazy trying to get it back to normal size. I called XFINITY support and they said it is the TV not cable box but this is bs. The tv is set to normal so I know it is the box. Any other ideas!?  I don’t have an old remote. 

Visitor

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2 Messages

23 d ago

Well I was able to get HD zoom on my xr2 remote and I have a rng150n cable box. You have to program it into the XR2 remote.  Hope my steps below help someone.

I used the D button to perform the zoom.

First hit the exit button to start fresh.

Next press and hold the setup button (bottom left on remote).

Wait till you get a green light on top

Next enter 994

Next press and release setup button again 

Next enter 51397

Next press the D button

If the steps worked the the led on top of the remote will blink green twice and then you should be able to have the zoom option available. If you get a red and then a green blink then the code 51397 did not work.

(edited)

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