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user_86b90b
1st Topic

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1 Message

Monday, October 10th, 2022 9:32 PM

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XR2 power button not working with Insignia TV

Just bought an Insignia NS-32DF310NA19 for my dad's room in a nursing home.  They gave him an Xfinity xr2 remote and it paired with the TV but the power button won't work.  Everything else seems to work fine.  It is odd that only the power button doesn't work.  Any ideas how I can fix this?  \

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2 years ago

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XfinityNico

Official Employee

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553 Messages

2 years ago

Hello @user_86b90b, thanks for reaching out for help on our forums! We'd be happy to help with getting the remote configured properly. Do you mean the power button is not working to turn off the cable box or Insignia TV? 

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user_32d4a4

Visitor

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1 Message

@XfinityNico​ It will not turn the TV on or off.  Everything else works fine with the remote and TV.

2 years ago

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CCShaina

Problem Solver

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393 Messages

Hello @user_32d4a4 , this message from an official employee was in response to @user_86b90b 's post concerning an issue with the XR2 remote pairing. Are you also experiencing remote issues?

I no longer work for Comcast.

2 years ago

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