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SeattleSportsGuy
1st Topic
1st Reply

2 Messages

Tuesday, October 15th, 2024 11:07 PM

xg2v2 dvr offer xfinity voice caller id on tv?

On a service call, the Xfinity tech installed a new "improved" xg2v2 DVR. I already miss the clock and red light showing a recording is happening. I have Xfinity voice (which was a hassle to set up itself) and no Caller ID will show up on the live TV when a call comes in. Does that xg2v2 DVR not support Caller ID on the TV? Looking on the Xfinity website under X1 DVRs it does not show that xg2 model. If it doesn't support Caller ID on TV, which one does? Is the xg2v2 outdated?

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Updated 

1 month ago

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EG

Expert

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107.2K Messages

1 month ago

The concern is not "Community Knowledge Base" related. Topic moved here to the TV help section for assistance. 

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XfinityShawn

Official Employee

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1.1K Messages

1 month ago

 

SeattleSportsGuy We would need to look into your account to check your specific box you're referring to in order to assist with your Caller ID concerns. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message. 
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

 

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SeattleSportsGuy

2 Messages

1 month ago

I have NOT seen any solutions yet. 

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XfinityThomasA

Official Employee

 • 

1.8K Messages

 

SeattleSportsGuy - Let's take a closer look at your account and work together toward a resolution. Please send a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
 
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

 

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1 month ago

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