Xfinity tv box XG1v4(4k DVR, coax-connected, no wifi for tv)

Hello, user_312hd6! Thank you for choosing Xfinity and for joining us here on the Forums. Customers are always welcome to swap equipment at a nearby Xfinity Service Center. If available in your area, I recommend scheduling an appointment online (https://www.xfinity.com/local/store-offers) to help make your visit as smooth as possible.

If you'd rather not visit a service center, our team can also assist with shipping replacement equipment directly to you. Please keep in mind that shipping charges may apply.

Let us know if you'd like help arranging a shipment, and we'd be happy to assist!