Visitor
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3 Messages
Xfinity refuses to provide any customer support
two of my cable boxes stopped working quite a while ago. When I go through the Xfinity app, The assistant has a glitch and starts the conversation over whenever I enter the serial number for one of the cable boxes. If I call Xfinity they require me to go through the assistant. I submit my issue in this forum and Xfinity refuses to assist.
This is my second post on this forum. I'm dealing with error code 221 on two of my cable boxes. The cable lines are fine on my end so it's clearly something to do with Xfinity. However, Xfinity refuses to provide any Customer Service whatsoever.
XfinityDena
Official Employee
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4.6K Messages
2 hours ago
@user_ehz98b
Our team works to get to everyone as quickly as possible, but due to the number of requests we receive, it may take up to 72 hours to receive an official response from our team.
That being said I would like to look at your account and see what is going on. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "Start new conversation" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message
- See how to send us a message with the link: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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