1 Message
Worse cable box/laging remote
I had a DVR Cablebox. I could rewind live T.V at least and hour back. I believe I had more memory/space for recordings. The only issue we had is we couldn't get Freeve. Then I was FORCED to change the box I had. Now half the time I can't rewind live T.V. at all, I get a message that says not allowed on this box, but sometimes I can rewind when I can it only goes back 20 mins. There is a lot of lag time between the remote and the cable box/t.v. My service is worse than ever and I'm getting charged more!!! I've been with comcast 30+ years, I have my internet through Xfinity and I'm sad to say I'm looking at other options. I've been with Comcast /Xfinity way to long and pay way much for service this bad and non existent customer service.
XfinityEsteban
Official Employee
•
137 Messages
1 year ago
Hello, @user_46f70e. I totally understand how frustrating it can be when something doesn't work right, and want to help make sure your DVR is working the way it should.
Could you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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