Visitor
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6 Messages
WHY does xfinity mark certain movies and programs as "Unavailable" in my DVR system?
I created a playlist and noticed that there is a group of movies and TV shows I recorded that are listed as "Unavailable". What is the point of recording movies "to watch at my leisure" if Xfinity is going to decide to not make them available? If I recorded them, I obviously want to watch them when I want to watch them - NOT when Xfinity decides I can!
CCJoshua1
Problem Solver
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567 Messages
2 years ago
Thanks for letting us know about the troubles you're having. We'd love to further investigate this issue together. Would you be willing to send us a private message with your full name and address?
To send a "Peer to peer" ("Private") message:
Click "Sign in" if necessary
-Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
-Click the "New message" (pencil and paper) icon
-Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears, and the "Xfinity Support" graphic will replace the "To:" line
-Type your message in the text area near the bottom of the window
-Press Enter to send it
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