Contributor
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43 Messages
Why can't I link Xfinity account to Peacock account?
I have Xfinity TV Only with Digital Starter service and based on messaging from Xfinity, Peacock Premium should be bundled into my service at no additional cost.
I followed the instructions and set up a Profile at Peacock but when I tried to link my Xfinity account, I received the message "Sorry, your Xfinity service doesn’t include Peacock Premium".
I even double-checked which Xfinity services are eligible for free Peacock Premium service, and the FAQs clearly list one of the services as Xfinity TV Digital Starter or above. I don't have Xfinity Internet, but that isn't listed as a requirement for Digital Starter accessed through a third party.
Current customers have Peacock Premium (a $4.99 value) bundled at no additional cost if you have:
- Xfinity TV service and Xfinity Internet
- Xfinity Flex with your Xfinity Internet
- Xfinity TV-only (Digital Starter tier and above) on third-party devices such as mobile phones, tablets and PCs
- Xfinity Internet-only with Flex
- Add a Flex device to your account at no additional cost to start using the app.
Can anyone confirm whether or not Xfinity TV-only with Digital Starter service really is eligible, and if it is, what needs to be done to fix the error? Thanks.
moodyj66
Contributor
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43 Messages
4 years ago
Can anyone from Comcast answer the question above? It would be nice to get some clarity. Thanks.
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OPMike
New Poster
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1 Message
4 years ago
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Sz3343
New Poster
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1 Message
4 years ago
Same. I've restarted my flex box, signed out of peacock and signed back in, nothing works. Starting to be a big joke. Peacock and Comcast need to work together better and fix this. People shouldn't have to jump through tech support hoops just to link a simple account. Literally ridiculous.
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