Contributor
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69 Messages
Where is the online support for Non-X1 issues
I can't find any online support (links/menus) for non-X1 cable service.
I don't have a tv signal.
My neighbor has X1 and her cable is working.
I've unplugged the power: waited 20 mins
Called Comcast to follow-up, they sent a reset and said wait 15 MORE minutes
Now I have to call back and wait AGAIN to get ahold of someone.
Why isn't there online support for non X1
westwayneguy88888
Contributor
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216 Messages
12 days ago
there is a non-X1 forum here... go post there......
they are good at responding
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XfinityEricB
Official Employee
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2K Messages
10 days ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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