Where is the online support for Non-X1 issues

I can't find any online support (links/menus) for non-X1 cable service. 

I don't have a tv signal.

My neighbor has X1 and her cable is working.

I've unplugged the power: waited 20 mins

Called Comcast to follow-up, they sent a reset and said wait 15 MORE minutes

Now I have to call back and wait AGAIN to get ahold of someone.

Why isn't there online support for non X1

Update:

Turns out SOMEONE canceled my account. No one talked to me and I am the only authorized user on my account. Also, no one at Comcast/Xfinity can tell me who canceled my account. Huh? I have to jump through hoops when I legitimately have Comcast issues, but someone can randomly cancel my account. WTH? I have dual factor verification when I login to my account too. After HOURS on the phone, I was able to get my account reinstated. I had to miss work to get this resolved. Xfinity doesn't offer a website where you can look at your channel lineup AND save or print it. And you can't copy the text on the webpage to download it into your own file.  I had to use screen snips of a limited size window that listed about 5 or 6 channels at a time. Very annoying and a waste of my time. I wanted to verify the channels I would be getting since I had to reactivate my account but my old package was no longer available.