I have tried endlessly to pair the Xfinity Remote to control my TV, it only pairs the power & volume & channels, but once shut off it will not automatically go directly to Xfinity. I just replaced the remotes thru Xfinity and still it will not allow total control.
Hello user_tlehv5. I hope your week is going well, thank you for reaching out to us and sharing the trouble we are having with the remote on our Xfinity Forums. I'm sorry that the remote is not allowing full control of the TV. When I have trouble with my remote controlling the TV I try to repair the remote with the TV. This usually does the trick. Is the remote not turning the TV on or off?
Are you able to change the channels and enter the cable box functions?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityOrlandoM
Official Employee
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2.7K Messages
4 months ago
@user_ewhnbj
Thanks for reaching out to us, Can you give us a little more detail on how we can assist you with your Xfinity remote and your Vizio remote?
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user_tlehv5
Visitor
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2 Messages
18 days ago
I have tried endlessly to pair the Xfinity Remote to control my TV, it only pairs the power & volume & channels, but once shut off it will not automatically go directly to Xfinity. I just replaced the remotes thru Xfinity and still it will not allow total control.
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user_tlehv5
Visitor
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2 Messages
18 days ago
Me neither, just
Went to Xfinity got new remote thinking the remote was the issue. It's Xfinity. My XR 15 Remote will only allow volume and input not full control.
Any fix to this?
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