Hello there @user_20f9fe Thank you so much for reaching out for help with the video cutting out after a few seconds. I am glad to hear reconnecting the cables and the modem reset resolved your issue. Feel free to stop in and make a new post in the future if you need help with anything else!
Hi, resetting modem worked then found that the streaming issue is back, not resolved on the main TV. The TV in another room streams fine so its strange.
Wonderful! Sounds like it was an easy fix. Any troubleshooting that ends in a solution and no waiting on tech is a great outcome. Would you like for me to follow up with you in a few days to make sure the issues do not return?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
user_20f9fe
Visitor
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5 Messages
3 years ago
Reconnected cables reset modem, all good! 👍
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XfinityAmandaB
Official Employee
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2.2K Messages
3 years ago
Hello there @user_20f9fe Thank you so much for reaching out for help with the video cutting out after a few seconds. I am glad to hear reconnecting the cables and the modem reset resolved your issue. Feel free to stop in and make a new post in the future if you need help with anything else!
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